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GetResponse Account Limited: Pay the Balance

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Workaround available Web Updated November 13, 2026Based on 2 user reportsHow we research

Quick answer

If Profile > Billing shows a Pay the balance button, your account is limited and sending stops. Paying the balance restores sending.

Most likely fix: Pay the balance

How to fix it

Try these in order — the most common fix is first.

  1. 1. Pay the balance

    1. Open Profile > Billing.
    2. Click Pay the balance and update your payment method if needed.
    Did this fix it?

  2. 2. Verify sending resumed

    1. Check Dashboard for a separate compliance notice.
    2. Resend or reschedule messages that did not go out.
    Did this fix it?

Symptoms

Newsletters and autoresponders stop, and Billing shows a balance due.

Why it happens

  • Failed card payment
  • Unpaid list extension fee

This guide also covers

  • getresponse pay the balance
  • getresponse account limited
  • getresponse payment failed

Still not working?

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