GetResponse Over Contact Limit: List Extension Fee

How to fix it

Try these in order — the most common fix is first.

1. 1. Check list size against your plan

   1. Compare your total contacts with the list size on Profile > Billing.
   Did this fix it? Yes No

2. 2. Reduce the list

   1. Remove bounced, unsubscribed and unengaged contacts to fit the limit.
   Did this fix it? Yes No

3. 3. Pay or upgrade

   1. Pay the list extension fee, or choose a higher list size; it must be paid before you can cancel.
   Did this fix it? Yes No

Symptoms

Unexpected extra charge, or Cancel plan is blocked.

Why it happens

• Contacts above the plan's list size
• Imports pushing the list over the limit
• Adding contacts is disabled during the notice period after cancelling

This guide also covers

• getresponse contact limit exceeded
• getresponse list extension fee
• getresponse bill went up

The same problem in other apps

All plan limits, paywalls & watermarks guides →

• Brevo Daily Sending Limit Reached (300 Emails) (Brevo)
• MailerLite Free Plan Sending Paused (Over 250 Subscribers) (MailerLite)
• Mailchimp Free Plan Limits and Sending Paused (Mailchimp)

Other GetResponse errors

• GetResponse Account Under Review (Being Verified)
• GetResponse Emails Not Being Delivered or Sent
• GetResponse Emails Going to Spam (DMARC and From Address)
• GetResponse Autoresponder Not Sending
• How to Cancel GetResponse Subscription
• GetResponse Charged After Cancelling
• GetResponse Refund: Is There a Money-Back Policy?
• GetResponse Account Limited: Pay the Balance