GetResponse Charged After Cancelling
Quick answer
GetResponse says this happens when the cancellation was not completed to the last step. Repeat the process and wait for the confirmation email; refunds are not issued by policy, so dispute only with evidence.
Most likely fix: Check cancellation status
How to fix it
Try these in order — the most common fix is first.
1. Check cancellation status
- Profile > Billing: look for the closure date banner.
- Check your email for a closure confirmation.
Did this fix it?2. Redo the cancellation
- Profile > Billing > Cancel plan > Yes, move on to cancellation > Cancel my account.
Did this fix it?3. If still charged
- Contact GetResponse support with dates and the confirmation email; policy says no refunds, so a bank dispute is the fallback users report.
Did this fix it?
Symptoms
A new charge appears after you cancelled.
Why it happens
- Cancellation flow abandoned before Cancel my account
- Account stays active to the end of the paid period
- Upgrade or add-on purchased during the notice period reverts cancellation
This guide also covers
- getresponse charged after cancelling
- getresponse billing dispute
- getresponse unauthorized charge
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The same problem in other apps
All billing, cancellation & refunds guides →
- How to Cancel Brevo Subscription (Brevo)
- How to Cancel MailerLite Subscription (MailerLite)
- ActiveCampaign Contact Limit and Bill Jumped (ActiveCampaign)
- How to Cancel Kit (ConvertKit) Subscription (ConvertKit (Kit))
- How to Cancel Mailchimp Subscription (Mailchimp)
Other GetResponse errors
- GetResponse Account Under Review (Being Verified)
- GetResponse Emails Not Being Delivered or Sent
- GetResponse Emails Going to Spam (DMARC and From Address)
- GetResponse Autoresponder Not Sending
- How to Cancel GetResponse Subscription
- GetResponse Refund: Is There a Money-Back Policy?
- GetResponse Over Contact Limit: List Extension Fee
- GetResponse Account Limited: Pay the Balance