GetResponse Autoresponder Not Sending
Quick answer
Autoresponders only run for contacts added to the autoresponder cycle, and GetResponse does not enable that by default on each form. Check the toggle, the cycle setting and the cycle day.
Most likely fix: Check status and billing
How to fix it
Try these in order — the most common fix is first.
1. Check status and billing
- Autoresponders: make sure the Status toggle is ON.
- Profile > Billing: pay any balance; check the Dashboard for a review notice.
Did this fix it?2. Enable the cycle for each signup method
- Forms and popups: ellipsis > Edit > click the form > Subscription settings > enable Add to an autoresponder cycle > Save.
- Landing pages: ellipsis > Edit settings > Subscription settings > Add to the cycle on day.
- Webinars: Actions > Edit > Registration and subscription settings > Add to the cycle on day.
- Imported or manual contacts: tick Add to autoresponder cycle when adding them. API: set the cycle day in your API calls.
Did this fix it?3. Match the cycle day
- The day in subscription settings must match the day of the first message in Manage Autoresponders; day 0 is the signup day.
- Check Contacts > Lists > your list > Autoresponder day column and edit it if wrong.
Did this fix it?
Symptoms
New subscribers get no autoresponder, or skip the first message.
Why it happens
- Autoresponder status is off
- Add to autoresponder cycle not enabled on the form, landing page or webinar
- Cycle day does not match the first message
- Unpaid balance or account review
This guide also covers
- getresponse autoresponder not sending
- getresponse autoresponder not working
- getresponse autoresponder day 0
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