Braintree Webhooks Not Firing

How to fix it

Try these in order — the most common fix is first.

1. 1. Verify the endpoint

   Copy steps
   1. Control Panel > Settings > Webhooks > Check the destination
   2. Make sure it is public and returns 200
   Did this fix it? Yes No

2. 2. Send a sample

   1. Use the sample notification tool and inspect your handler
   Did this fix it? Yes No

3. 3. Use the right event

   Copy steps
   1. Use subscription_charged_unsuccessfully for failed renewals
   2. Do not expect a second went_past_due in a cycle
   Did this fix it? Yes No

Symptoms

Your server never receives subscription or dispute webhooks.

Why it happens

• Wrong destination URL or environment
• Handler not returning 200
• Past-due event fires once per cycle

This guide also covers

• braintree webhook not working
• braintree subscription past due webhook

Other Braintree errors

• Braintree Processor Declined Error
• Braintree Gateway Rejected Error
• Braintree Fraud Rule Rejecting Good Payments
• Braintree 3D Secure Authentication Failed
• Braintree Payout Delayed or Missing
• Braintree Holding My Funds (Risk Hold or Reserve)
• Braintree Account Suspended or Closed
• Braintree Go Live: Sandbox Works but Production Fails