Gusto Can't Log In or 2FA Not Working
Workaround available Web, iOS, Android Updated November 13, 2026Based on 3 user reportsHow we research
Quick answer
Reset the password from the sign-in page with the personal email on your profile. If two-factor locks you out, only Gusto support can reset it after verifying you.
Most likely fix: Reset the password
How to fix it
Try these in order — the most common fix is first.
1. Reset the password
- On the sign-in page choose Forgot password
- Enter the personal email on your Gusto profile
- Check spam and junk; resetting signs you out of all active sessions
Did this fix it?2. Try another sign-in method
- Use Google sign-in or a passkey if you set one up
Did this fix it?3. Reset 2FA via support
- If self-service fails, contact Gusto; support asks for personal or account details to verify you
- Then reconfigure 2FA in your dashboard
Did this fix it?
Symptoms
You cannot sign in, the reset email does not arrive or the 2FA code does not work.
Why it happens
- Wrong email or password, or signing in to the wrong account type
- Reset email in spam or sent to a different address
- 2FA phone number changed or lost
- Signing in with Google or a passkey that was not set up
This guide also covers
- gusto can't log in
- gusto login not working
- gusto 2fa not working
- gusto reset password
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