Insightly Gmail and Outlook Add-in Not Working
Quick answer
The Insightly Gmail or Outlook add-in stops loading after sign-in expiry, a blocked add-in policy or a new Outlook client change. Sign in again and re-enable it.
Most likely fix: Re-sign in and re-enable
How to fix it
Try these in order — the most common fix is first.
1. Re-sign in and re-enable
- Log in to Insightly in the same browser
- Open the add-in panel and sign in again
- In Outlook open Get Add-ins > My Add-ins and make sure Insightly is on
Did this fix it?2. Reinstall
- Remove the add-in
- Restart the mail client
- Install it again from the store and sign in
Did this fix it?3. Ask your admin
- Check that the org allows the add-in and third-party cookies for insightly.com
Did this fix it?
Symptoms
The Insightly panel is blank, asks to log in repeatedly, or is missing in the mail client.
Why it happens
- Session expired in the add-in
- Add-in disabled by IT policy
- New Outlook or browser extension conflicts
- Not logged in to Insightly in the same browser
This guide also covers
- insightly gmail add-in not working
- insightly outlook add-in
- insightly outlook integration
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