// troubleshooting guide · invision
InVision Freehand Boards: Moving to Miro
- Status
- Workaround available
- platforms:
- Web
- updated:
- November 15, 2026
- reports:
- 3
- Method
- how we research
RUNBOOK · invision/freehand-boards-miro3 FIXES
// quick answer
Freehand moved to Miro in November 2023, but InVision accounts' Freehand boards did not transfer automatically and Freehand migration tokens stopped working on December 31, 2024.
Most likely fix: If you exported a board file before the deadline
How to fix it
// try these in order, the most common fix is first
FIX 1If you exported a board file before the deadline
- 01Export the board as an .RTB file from Freehand
- 02In Miro use the backup import option on the dashboard to import it
- 03Edits in Miro do not sync back to the original board
Did this fix it?FIX 2Know what does not carry over
- 01Comments, emoji reactions and prototypes are not transferred
- 02Smart widgets become static images
- 03Text boxes are limited to 6,000 characters
Did this fix it?FIX 3If you have no export
- 01Rebuild the board in Miro or another whiteboard
- 02Check shared screenshots and meeting recordings
Did this fix it?
Symptoms
You cannot open old Freehand boards or the Miro import tool no longer accepts your Freehand token.
Why it happens
- C-01Miro acquired Freehand but kept it separate from InVision accounts
- C-02Freehand and its migration tokens were invalidated at the end of December 2024
- C-03Bulk import tokens were valid for only two weeks
// this guide also covers
- invision freehand miro
- import freehand boards miro
- freehand shutdown
- invision freehand not working
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