try_or_bye

// troubleshooting guide · invision

How to Cancel InVision Subscription

Status
Workaround available
platforms:
Web
updated:
November 15, 2026
reports:
3
Method
how we research
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RUNBOOK · invision/cancel3 FIXES

// quick answer

InVision's services ended on December 31, 2024, so there is nothing left to use or renew. If you still see charges, check your card or app account and dispute them with your bank.

Most likely fix: Old official cancel path (before shutdown)

How to fix it

// try these in order, the most common fix is first

  1. FIX 1Old official cancel path (before shutdown)

    1. 01Click your name, then View Profile
    2. 02Click Billing, then Cancel Plan
    3. 03Select Cancel your InVision subscription and click Continue
    4. 04Per InVision's old policy, you kept access until the end of the paid period
    Did this fix it?

  2. FIX 2Check who is actually charging you

    1. 01Look at the exact merchant name on your card or PayPal statement
    2. 02Charges for Invision Community or other software are unrelated to the design tool
    3. 03Check your App Store and Google Play subscriptions list
    Did this fix it?

  3. FIX 3Disputing a charge after December 2024

    1. 01Contact your card issuer or PayPal with the statement line and dates
    2. 02We found no official general refund policy for individual plans; InVision's old help page covered only limited cases such as Enterprise team members
    Did this fix it?

Symptoms

You see an InVision (INVISIONAPP) charge or wonder if a paid plan is still billing after the shutdown.

Why it happens

  • C-01Plans were cancelled or ended with the service shutdown
  • C-02A charge may be a different company named Invision (for example the Invision Community forum software)
  • C-03A third-party or reseller billing may be separate

// this guide also covers

  • cancel invision
  • invision refund
  • invision subscription
  • invisionapp charge

Still not working?

If InVision keeps failing, you're not alone. See every InVision problem users report or the alternatives people switch to.

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