Kapwing Auto Subtitles Not Generating (No Audio Detected)

How to fix it

Try these in order — the most common fix is first.

1. 1. Delete and re-upload the file

   Copy steps
   1. In the Media section click the trashcan icon
   2. Upload again on a stable connection and try Auto-generate again
   Did this fix it? Yes No

2. 2. Confirm the file has audio

   Copy steps
   1. Play the file locally
   2. If the audio is a separate file, upload it and add it to the timeline
   Did this fix it? Yes No

3. 3. Check your plan allowance

   Copy steps
   1. Free: up to 10 minutes of auto-subtitling in total
   2. Pro: up to 1,000 minutes a month; Business: up to 4,000
   3. Subtitle transcription costs 1 credit per minute
   Did this fix it? Yes No

4. 4. Try again later or contact support

   Copy steps
   1. Some AI tools rely on outside providers whose outages can break them
   2. Report the project URL to support if it keeps failing
   Did this fix it? Yes No

Symptoms

Auto-generate subtitles reports that the video has no audio or produces nothing.

Why it happens

• Upload was interrupted so the audio layer was not read
• The video truly has no sound track
• Free plan allows only 10 minutes of auto-subtitling
• Monthly subtitle minutes used up on the paid plan

This guide also covers

• kapwing auto subtitles not working
• kapwing subtitles no audio
• kapwing captions not generating

The same problem in other apps

All audio, video & device problems guides →

• DaVinci Resolve Playback Choppy or Laggy (DaVinci Resolve)
• Premiere Pro No Audio in Timeline (Adobe Premiere Pro)

Other Kapwing errors

• Kapwing Export Stuck or Taking Forever
• Kapwing Export Failed or Error
• Kapwing Watermark Still Showing After Upgrade
• Kapwing Upload Failed or Stuck
• Kapwing Subtitles Inaccurate or Wrong Language
• Kapwing Editor Slow, Laggy or Freezing
• Kapwing Lost My Project Changes
• Kapwing No Sound in the Editor