Kapwing Watermark Still Showing After Upgrade

How to fix it

Try these in order — the most common fix is first.

1. 1. Re-export the project

   Copy steps
   1. Open the project in the editor
   2. Click Export again
   3. Kapwing says upgrading lets you re-export a project that was previously exported with a watermark
   Did this fix it? Yes No

2. 2. Check the workspace has the paid plan

   Copy steps
   1. Open Settings for the workspace that contains the project
   2. Open the Billing tab and confirm Plan Information shows Pro or Business
   3. If it shows Free, move the project to the paid workspace or upgrade that workspace
   Did this fix it? Yes No

3. 3. Confirm you are on the right account

   Copy steps
   1. Check the email shown in the account menu matches the one that paid
   2. Sign out and back in, then export again
   Did this fix it? Yes No

4. 4. Contact support with your billing email

   Copy steps
   1. Include the account email and project URL
   2. Billing errors must be reported within 30 days of the charge date
   Did this fix it? Yes No

Symptoms

The exported video still has the Kapwing watermark although you pay for Pro or Business.

Why it happens

• The project lives in a free workspace, not the paid one
• The video was exported before upgrading and not re-exported
• Upgrade applied to a different account or email

This guide also covers

• kapwing watermark still showing
• kapwing remove watermark after paying
• kapwing watermark pro

The same problem in other apps

All plan limits, paywalls & watermarks guides →

• CapCut Pro Features Locked: Can't Export Without Pro (CapCut)
• Canva Not Saving Changes or Editor Locked (Canva)
• Premiere Pro Not Responding or Project Won't Open (Adobe Premiere Pro)

Other Kapwing errors

• Kapwing Export Stuck or Taking Forever
• Kapwing Export Failed or Error
• Kapwing Upload Failed or Stuck
• Kapwing Auto Subtitles Not Generating (No Audio Detected)
• Kapwing Subtitles Inaccurate or Wrong Language
• Kapwing Editor Slow, Laggy or Freezing
• Kapwing Lost My Project Changes
• Kapwing No Sound in the Editor