Kapwing Upload Failed or Stuck

How to fix it

Try these in order — the most common fix is first.

1. 1. Delete and re-upload the file

   Copy steps
   1. In the Media section click the trashcan icon on the file
   2. Upload it again and keep the tab open until it finishes
   Did this fix it? Yes No

2. 2. Convert to MP4

   Copy steps
   1. Re-encode the file to .mp4 (H.264) with a converter
   2. Upload the MP4
   Did this fix it? Yes No

3. 3. Check your connection

   Copy steps
   1. Kapwing recommends at least 30 Mbps up and 60 Mbps down
   2. Use a wired connection or move closer to the router, and test at different times
   Did this fix it? Yes No

4. 4. Use Chrome and clear site data

   Copy steps
   1. Chrome is the most compatible browser
   2. Click the lock icon left of the URL, choose Site Settings, then Clear data
   3. Disable ad blockers for kapwing.com
   Did this fix it? Yes No

5. 5. Check the size limit

   Copy steps
   1. Free workspaces: 2 GB upload limit; Pro and Business: 6 GB (from the pricing page)
   2. Compress or trim very large files before uploading
   Did this fix it? Yes No

Symptoms

Uploads stall, fail, or the file appears in Media but will not play or is flagged invalid.

Why it happens

• Interrupted or dropped connection during upload
• Upload speed below Kapwing's recommended 30 Mbps
• Free upload limit of 2 GB per file (6 GB on Pro and Business)
• Corrupted or unusual file format
• Browser extensions or stale cache

This guide also covers

• kapwing upload failed
• kapwing upload stuck
• kapwing video won't upload

The same problem in other apps

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Other Kapwing errors

• Kapwing Export Stuck or Taking Forever
• Kapwing Export Failed or Error
• Kapwing Watermark Still Showing After Upgrade
• Kapwing Auto Subtitles Not Generating (No Audio Detected)
• Kapwing Subtitles Inaccurate or Wrong Language
• Kapwing Editor Slow, Laggy or Freezing
• Kapwing Lost My Project Changes
• Kapwing No Sound in the Editor