Lever Email Sync Not Working
Quick answer
Gmail sync in Lever depends on IMAP and the Email permission; if either is off, or the address on the candidate profile differs from Gmail, emails will not appear.
Most likely fix: Turn on IMAP and permissions
How to fix it
Try these in order — the most common fix is first.
1. Turn on IMAP and permissions
- In Gmail settings enable IMAP
- Reconnect Google in Lever and tick the Email checkbox
Did this fix it?2. Match the email address
- Open the candidate profile and compare the address with Gmail
Did this fix it?3. Import threads manually
- Use the ellipsis next to the email address or the Emails tab import button
- This does not work under limited sync
Did this fix it?4. Limited sync: ask your email admin
- Replies to Lever-sent emails need mail flow rules set by your admin
Did this fix it?5. Review failed emails
- Check the outbox for failed sends; a copy stays on the profile
Did this fix it?
Symptoms
Sent emails or candidate replies do not show in the candidate profile.
Why it happens
- IMAP disabled for the user or organization
- Email permission unchecked
- Candidate email address differs between Lever and Gmail
- Limited sync configuration without routing rules
- Past Gmail sync incidents on the status page
This guide also covers
- lever email sync not working
- lever gmail not syncing
- lever emails not showing
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