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Linode Account Pending, Verification Required or Limit Reached

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Ongoing Cloud Manager Updated November 14, 2026Based on 4 user reportsHow we research

Quick answer

New Linode accounts can sit in pending status while identity is verified, and large plans can be blocked on new accounts. Use matching card and account names, no VPN, and contact support.

Most likely fix: Fix the signup details

How to fix it

Try these in order — the most common fix is first.

  1. 1. Fix the signup details

    1. Make sure the account name matches the name on the payment card
    2. Retry the signup without a VPN or proxy
    Did this fix it?

  2. 2. Complete the identity check

    1. If asked, upload a government ID photo through the secure link in the verification email
    2. Documents are used only for verification and removed afterwards, according to Linode support replies
    Did this fix it?

  3. 3. Ask support for limits

    1. Open a ticket from Cloud Manager, or email support@linode.com, and state what you need to deploy
    2. Support says larger plans usually need a longer billing history; they can review the request
    Did this fix it?

Symptoms

Signup asks for ID, your account stays pending, you see 'Additional verification is required' or 'Account Limit reached. Please open a support ticket' when creating or resizing a Linode.

Why it happens

  • Signup details cannot be verified, for example the account name does not match the card name
  • Signing up through a VPN or proxy
  • New-account limits on larger plans or number of Linodes
  • Verification was cancelled or not answered by the review team

This guide also covers

  • linode account pending verification
  • linode additional verification required
  • linode account limit reached
  • linode account not activated

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