How to Cancel Linode (Akamai Cloud) Account and Stop Billing

How to fix it

Try these in order — the most common fix is first.

1. 1. Delete all services first

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   1. Back up any data you need
   2. In Cloud Manager delete every Linode (three dots menu > Delete), plus volumes, NodeBalancers, Object Storage and other services
   3. Powered-off Linodes count as active services and must be removed too
   Did this fix it? Yes No

2. 2. Close the account

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   1. Open Account in Cloud Manager and go to the Settings tab
   2. Click Close Account and confirm
   3. Past due and uninvoiced balance is charged to your default payment method, minus remaining credits
   Did this fix it? Yes No

3. 3. Refunds

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   1. Akamai's docs say that if you cancel within the first 7 days you are likely eligible for a full refund of service charges paid
   2. Later refunds are generally not given; community answers from Linode say to request one through a support ticket and expect it to be reviewed case by case
   Did this fix it? Yes No

4. 4. Just stop billing, keep the account

   1. If you want to keep the account, only delete the services; an account with no services has no new charges
   Did this fix it? Yes No

Symptoms

You want to stop paying for Linode or close the account and are still getting invoices.

Why it happens

• Powered-off Linodes and other services keep billing
• Cancelling the account charges any past due and uninvoiced balance to your payment method at once
• Deleted services cannot be recovered

This guide also covers

• cancel linode
• how to cancel linode account
• linode refund
• close linode account
• akamai cloud cancel

The same problem in other apps

All billing, cancellation & refunds guides →

• DigitalOcean Unexpected Bill: Charged for Deleted or Powered-Off Droplets (DigitalOcean)
• How to Cancel Vultr Account and Stop Billing (Vultr)
• AWS Unexpected Charges: Why Is My AWS Bill So High? (AWS)

Other Linode errors

• Can't SSH Into Linode: Connection Refused or Timed Out
• Linode SSH Permission Denied (publickey)
• Linode Unreachable After Reboot, Maintenance or Firewall Change
• Linode Lish Console Not Working or Login Fails
• Linode Outbound Email Blocked: Ports 25, 465 and 587
• Linode Out of Memory: OOM Killer Kills MySQL, Apache or Node
• Linode Account Pending, Verification Required or Limit Reached
• Linode Still Charging After Powering Off: You Must Delete It