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// troubleshooting guide · murf ai

Murf AI Free Trial Not Working (0 Minutes)

Status
Workaround available
platforms:
Web (Murf Studio)
updated:
November 15, 2026
reports:
2
Method
how we research
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RUNBOOK · murf-ai/free-trial-not-working3 FIXES

// quick answer

A new Murf account showing 0 minutes of Voice Generation Time has usually been flagged as a duplicate account; only Murf support can unblock it.

Most likely fix: Ask support to unblock the account

How to fix it

// try these in order, the most common fix is first

  1. FIX 1Ask support to unblock the account

    1. 01Open live chat on murf.ai or email support@murf.ai
    2. 02Explain the trial shows 0 minutes and ask them to unblock it
    Did this fix it?

  2. FIX 2Use your original account

    1. 01Log into the account you created first instead of a new email
    Did this fix it?

  3. FIX 3Know the trial limits

    1. 01The trial is 10 minutes, preview-only, no downloads and no commercial rights
    2. 02Downloading requires Creator or higher
    Did this fix it?

Symptoms

The free trial shows Voice Generation Time = 0 minutes, or you can't generate anything on a new account.

Why it happens

  • C-01Account flagged as a duplicate (multiple accounts aren't allowed)
  • C-02Trial minutes already used
  • C-03Free trial can't download or export to Canva by design

// this guide also covers

  • murf free trial not working
  • murf 0 minutes
  • murf ai trial

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