Netlify Custom Domain Not Working

How to fix it

Try these in order — the most common fix is first.

1. 1. Verify DNS

   Copy steps
   1. Run dig +short yourdomain.com and dig +short www.yourdomain.com
   2. Run curl -sI http://yourdomain.com and look for server: Netlify
   3. Follow the values in Domain management > Options
   Did this fix it? Yes No

2. 2. Wait for TTL or flush caches

   Copy steps
   1. Wait for the old TTL to expire
   2. Use Google Public DNS Flush Cache
   Did this fix it? Yes No

3. 3. Turn off proxying

   1. In Cloudflare set records to DNS only until the certificate is issued
   Did this fix it? Yes No

4. 4. Disable DNSSEC

   1. Turn DNSSEC off at the registrar if using Netlify DNS, or use external DNS
   Did this fix it? Yes No

5. 5. Remove the domain from the other site

   1. If it says domain already in use, remove it from the other site first
   Did this fix it? Yes No

6. 6. Set both apex and www

   1. Add both in Domain management and point both at Netlify
   Did this fix it? Yes No

Symptoms

The domain shows another site, a DNS error, 'Check DNS configuration', or a certificate warning.

Why it happens

• DNS records not pointing to Netlify
• Old records cached until TTL expires
• Cloudflare proxy in front of Netlify
• DNSSEC enabled with Netlify DNS
• Domain already assigned to another site
• Apex works but www missing or vice versa

This guide also covers

• netlify custom domain not working
• netlify dns not working
• netlify domain already in use
• netlify check dns configuration

Other Netlify errors

• Netlify Page Not Found on Refresh (SPA 404)
• Netlify Build Failed
• Netlify Deploy Stuck on Building or Enqueued
• Netlify SSL Certificate Pending or Not Provisioning
• Netlify Function Timeout (502 / 504)
• Netlify Site Paused: Credit Limit Reached
• Netlify Build Failed: Secrets Scanning Detected Secrets
• Netlify Environment Variables Undefined