Pika Subscription or Videos Missing After Login

How to fix it

// try these in order, the most common fix is first

1. FIX 1Switch sign-in method

   Copy steps
   1. 01Log out of pika.art
   2. 02Sign in with the other method (Google or Apple) and check Subscription
   Did this fix it? Yes No

2. FIX 2Wait for payment sync

   1. 01Allow up to an hour after paying, then reload
   Did this fix it? Yes No

3. FIX 3Check where you paid

   Copy steps
   1. 01Web payments show under Subscription > Payment methods > Manage in Stripe
   2. 02iOS payments are in your Apple subscriptions
   Did this fix it? Yes No

4. FIX 4Contact support with the sign-in method

   1. 01pika.art/support, include your email and which sign-in you used
   Did this fix it? Yes No

Symptoms

Account shows Free plan after paying, empty Library, or credits missing after signing in.

Why it happens

• C-01Signed in with Google instead of Apple (or vice versa)
• C-02Payment still syncing
• C-03iOS purchase tied to the Apple ID, not the web account

// this guide also covers

• pika account missing
• pika subscription not showing
• pika paid but still free
• pika login problem

Other Pika errors

• Pika Generation Failed / Something Went Wrong Error
• Pika Video Stuck Generating or Stuck at 99%
• Pika Credits Deducted but No Video
• Why Is Pika So Slow? High Demand and Long Queues
• Old Pika Videos Missing After the Relaunch (old.pika.art)
• Pika Content Policy Violation Error
• Pika Download Not Working
• Pika Top-Up Credits Not Working in iOS App or API