What causes "Pika Top-Up Credits Not Working in iOS App or API"?

Restriction added September 23, 2026 iOS app uses Apple purchases The API has separate billing from Pika credits

How do I fix "Pika Top-Up Credits Not Working in iOS App or API"?

1. Use the credits on pika.art: Generate in Pika Create on pika.art in a browser (works on iPhone Safari too) 2. Use MCP if you work from an AI assistant: Top-up credits work with pika.art/mcp since October 19, 2026 3. Buy API access separately: The Pika API Club doesn't use Pika credits 4. Check expiry: Top-up credits expire 365 days after purchase

// troubleshooting guide · pika

Pika Top-Up Credits Not Working in iOS App or API

Status: Ongoing
platforms:: Web, iOS, API
updated:: November 15, 2026
reports:: 3
Method: how we research

RUNBOOK · pika/top-up-credits-not-working4 FIXES

// quick answer

Pika's top-up credit packs only work in Pika Create on pika.art and in MCP (pika.art/mcp). They can't be used in the iOS app, the Pika API Club or old.pika.art, so they look 'missing' there.

Most likely fix: Use the credits on pika.art

How to fix it

// try these in order, the most common fix is first

FIX 1Use the credits on pika.art
1. 01Generate in Pika Create on pika.art in a browser (works on iPhone Safari too)
Did this fix it?
FIX 2Use MCP if you work from an AI assistant
1. 01Top-up credits work with pika.art/mcp since October 19, 2026
Did this fix it?
FIX 3Buy API access separately
1. 01The Pika API Club doesn't use Pika credits
Did this fix it?
FIX 4Check expiry
1. 01Top-up credits expire 365 days after purchase
Did this fix it?

Symptoms

Bought credits show on the web but not in the iOS app or API; balance looks different depending where you check.

Why it happens

C-01Restriction added September 23, 2026
C-02iOS app uses Apple purchases
C-03The API has separate billing from Pika credits

// this guide also covers

pika credits not showing
pika credits ios app
pika top up credits

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