// troubleshooting guide · pika
Pika Video Stuck Generating or Stuck at 99%
- Status
- Ongoing
- platforms:
- Web, iOS
- updated:
- November 15, 2026
- reports:
- 3
- Method
- how we research
RUNBOOK · pika/stuck-generating5 FIXES
// quick answer
Pika jobs stuck in 'generating' or at 99% are usually waiting in a busy queue or finished without the page updating. Don't refresh repeatedly: check your Library after a few minutes, and contact support if it never arrives.
Most likely fix: Wait 5-10 minutes, then check Library
How to fix it
// try these in order, the most common fix is first
FIX 1Wait 5-10 minutes, then check Library
- 01Leave the tab alone
- 02Open Library and look for the finished clip
Did this fix it?FIX 2Don't regenerate repeatedly
- 01Each retry adds another job and may use more credits
- 02Pika's FAQ advises checking Library instead of refreshing
Did this fix it?FIX 3Generate off-peak or use a lighter setting
- 01Try early morning US time
- 02Test with a shorter clip or faster model first
Did this fix it?FIX 4Upgrade only if queue speed matters
- 01Only Fancy and Enterprise include the priority queue
- 02Creator raises parallel generations to 8 but has no priority queue
Did this fix it?FIX 5Report it with the details
- 01pika.art/support: app or model, start time, any error
- 02Ask for charged credits to be reviewed
Did this fix it?
Symptoms
Progress bar freezes, often at 99%, or the job spins for a long time with no output.
Why it happens
- C-01High demand queue, especially US weekday afternoons
- C-02Longer clips and heavier models take more time
- C-03The page didn't refresh after the job finished
- C-04Server-side job failure
// this guide also covers
- pika stuck at 99
- pika stuck generating
- pika video not generating
- pika taking forever
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Other Pika errors
- Pika Generation Failed / Something Went Wrong Error
- Pika Credits Deducted but No Video
- Why Is Pika So Slow? High Demand and Long Queues
- Old Pika Videos Missing After the Relaunch (old.pika.art)
- Pika Subscription or Videos Missing After Login
- Pika Content Policy Violation Error
- Pika Download Not Working
- Pika Top-Up Credits Not Working in iOS App or API