// troubleshooting guide · principle
Principle Figma Import Not Working
- Status
- Workaround available
- platforms:
- macOS
- updated:
- November 15, 2026
- reports:
- 3
- Method
- how we research
RUNBOOK · principle/figma-import-not-working4 FIXES
// quick answer
Principle's Figma import hangs on "Getting documents" or says it can't reach Figma. It is usually an auth or Figma-side hiccup: sign out and back in, update Principle, or copy layers from Figma instead.
Most likely fix: Sign out and back in to Figma
How to fix it
// try these in order, the most common fix is first
FIX 1Sign out and back in to Figma
- 01Open Principle > Settings and disconnect your Figma account
- 02Quit Principle, reopen it and sign in again
- 03Retry the import
Did this fix it?FIX 2Update Principle
- 01Principle > Check for Updates
- 02Install the latest 6.x version and retry
Did this fix it?FIX 3Use copy and paste instead
- 01In Figma select the frames, Cmd+C
- 02In Principle paste onto the canvas with Cmd+V
Did this fix it?FIX 4Turn off VPN or proxy
- 01Disable VPN, retry import
- 02Check figma.com loads in a browser
Did this fix it?
Symptoms
Import dialog spins on "Getting documents", shows a connection error, or your file list is empty.
Why it happens
- C-01Expired Figma login token inside Principle
- C-02Figma-side API problem (reported and later fixed in Oct 2025)
- C-03Outdated Principle build
- C-04Firewall, VPN or proxy blocking the Figma API
// this guide also covers
- principle figma import not working
- principle for mac figma import
- principle getting documents figma
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