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// troubleshooting guide · principle

Principle Share to Web Not Working

Status
Workaround available
platforms:
macOS, Web
updated:
November 15, 2026
reports:
3
Method
how we research
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RUNBOOK · principle/share-to-web-not-working3 FIXES

// quick answer

If a Principle web link does not play, re-publish from the latest version and check the viewer's browser. Mobile gestures are limited, so test on desktop first.

Most likely fix: Update and re-share

How to fix it

// try these in order, the most common fix is first

  1. FIX 1Update and re-share

    1. 01Update to Principle 6 or later
    2. 02Share again to get a fresh link
    Did this fix it?

  2. FIX 2Test in another browser

    1. 01Open the link in Safari and Chrome
    2. 02Disable content blockers
    Did this fix it?

  3. FIX 3Fall back to video

    1. 01Export MP4 or GIF and attach it instead
    Did this fix it?

Symptoms

Shared link shows a blank page, loads slowly or interactions do not trigger.

Why it happens

  • C-01Outdated Principle version without Share to Web
  • C-02Prototype uses features that are not supported on the web player
  • C-03Corporate network blocking the link
  • C-04Old link after editing the file

// this guide also covers

  • principle share to web not working
  • principle prototype link blank
  • principle share prototype

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