// troubleshooting guide · principle
Cancel Principle and Get a Refund
- Status
- Ongoing
- platforms:
- macOS
- updated:
- November 15, 2026
- reports:
- 3
- Method
- how we research
RUNBOOK · principle/cancel-refund3 FIXES
// quick answer
Principle has no subscription to cancel: it is a one-time purchase. For a refund, email the developer soon after buying.
Most likely fix: Confirm it is not a subscription
How to fix it
// try these in order, the most common fix is first
FIX 1Confirm it is not a subscription
- 01Check your receipt: one-time license
Did this fix it?FIX 2Request a refund
- 01Email the developer (address on principleformac.com FAQ) with your order number
- 02Say you are within the first days of purchase
Did this fix it?FIX 3Try before buying next time
- 01Use the free 14-day trial
Did this fix it?
Symptoms
You want your money back or worry about recurring charges.
Why it happens
- C-01One-time license, no auto-renewal
- C-02Purchase made by mistake or tool does not fit
// this guide also covers
- cancel principle
- principle refund
- principle subscription
Still not working?
If Principle keeps failing, you're not alone. See every Principle problem users report or the alternatives people switch to.
// We build software. Any software.
Paying for apps that don't quite fit? We build exactly what you need.
We're a small team of developers who build custom software fast. Not just tools like Principle: web and mobile apps, games, desktop software, AI tools, internal tools: whatever you have in mind. 50+ custom products built for clients so far, and we run our own products too: booking platforms, games, learning apps. See our work
- Web apps & SaaS
- Mobile apps (iOS & Android)
- Games
- Desktop software
- AI tools & automations
- Internal tools & dashboards
- Client portals & booking
- Your own version of any tool
- ✓ Free 15-min call to scope it
- ✓ Price agreed up front
- ✓ Your data, your code
The same problem in other apps
All billing, cancellation & refunds guides →
How to Cancel Figma Subscription (Figma)
How to Cancel Framer Subscription (Framer)
How to Cancel InVision Subscription (InVision)
Other Principle errors
- Principle Figma Import Not Working
- Principle for Windows: Is There a Version?
- Principle Mirror Not Connecting to iPhone
- Principle Video or GIF Export Not Working
- Principle Share to Web Not Working
- Principle App Crashing or Running Slow
- Principle License Renewal and Updates Explained
- Principle .prd File Won't Open