// troubleshooting guide · principle
Principle Video or GIF Export Not Working
- Status
- Workaround available
- platforms:
- macOS
- updated:
- November 15, 2026
- reports:
- 3
- Method
- how we research
RUNBOOK · principle/video-export-fails4 FIXES
// quick answer
Export problems in Principle are usually unsupported sizes, odd frame dimensions or missing trial license. Buy or activate the license, pick standard sizes and re-export.
Most likely fix: Check your license
How to fix it
// try these in order, the most common fix is first
FIX 1Check your license
- 01Principle > License, confirm it is activated
- 02Trial ends after 14 days and export is disabled
Did this fix it?FIX 2Use even-numbered artboard sizes
- 01Resize the artboard to even width and height
- 02Export again as MP4
Did this fix it?FIX 3Reduce complexity
- 01Export a shorter section
- 02Close other heavy apps and free disk space
Did this fix it?FIX 4Try Share to Web
- 01Share a link instead of a file
Did this fix it?
Symptoms
Export hangs, outputs a blank or low-quality video, or the export option is disabled.
Why it happens
- C-0114-day trial expired without a license
- C-02Artboard has odd pixel dimensions
- C-03Very long or heavy timeline
- C-04Low disk space
// this guide also covers
- principle export video not working
- principle export gif
- principle export mp4 blank
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