What causes "ProWritingAid Refund Not Received"?

Request sent after the 3-day window Plan is monthly (non-refundable) Only cancelled, never emailed a refund request Story Credits are nonrefundable unless bought with a new subscription refunded within 3 days

How do I fix "ProWritingAid Refund Not Received"?

1. Email support inside the window: Write to hello@prowritingaid.com from the account email State the purchase date and ask for the Money-Back Guarantee refund Keep a copy of the email as proof of the date 2. Follow up with proof: If no reply in a few business days, reply to the same thread with your order number Users report support sometimes has no record of the first request 3. Last resort: If you requested within 3 days and were refused, dispute with PayPal or your card issuer and attach the dated email

// troubleshooting guide · prowritingaid

ProWritingAid Refund Not Received

Status: Ongoing
platforms:: Web
updated:: November 15, 2026
reports:: 3
Method: how we research

RUNBOOK · prowritingaid/refund3 FIXES

// quick answer

ProWritingAid refunds yearly and lifetime plans only if you email hello@prowritingaid.com within 3 days of purchase; monthly plans are never refunded. Cancelling alone doesn't request a refund.

Most likely fix: Email support inside the window

How to fix it

// try these in order, the most common fix is first

FIX 1Email support inside the window
1. 01Write to hello@prowritingaid.com from the account email
2. 02State the purchase date and ask for the Money-Back Guarantee refund
3. 03Keep a copy of the email as proof of the date
Did this fix it?
FIX 2Follow up with proof
1. 01If no reply in a few business days, reply to the same thread with your order number
2. 02Users report support sometimes has no record of the first request
Did this fix it?
FIX 3Last resort
1. 01If you requested within 3 days and were refused, dispute with PayPal or your card issuer and attach the dated email
Did this fix it?

Symptoms

You cancelled and expected money back, or your refund request got no reply.

Why it happens

C-01Request sent after the 3-day window
C-02Plan is monthly (non-refundable)
C-03Only cancelled, never emailed a refund request
C-04Story Credits are nonrefundable unless bought with a new subscription refunded within 3 days

// this guide also covers

prowritingaid refund
prowritingaid money back guarantee
prowritingaid refund policy

Still not working?

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