// troubleshooting guide · redis cloud
Redis Cloud Cannot Connect From My IP (Allowlist / Source IP)
- Status
- Ongoing
- platforms:
- All clients
- updated:
- November 15, 2026
- reports:
- 3
- Method
- how we research
RUNBOOK · redis-cloud/cannot-connect-ip-allowlist2 FIXES
// quick answer
If the database restricts source IPs, requests from addresses outside the allowed list time out silently. Add your app's egress IP or CIDR in the Security section.
Most likely fix: Add the source IP
How to fix it
// try these in order, the most common fix is first
FIX 1Add the source IP
- 01Database > Configuration > Security > Source IP/Subnet
- 02Add the public egress IP of your host
- 03Save and retry
Did this fix it?FIX 2Use a stable egress
- 01On serverless use a fixed-IP/NAT add-on
- 02Or use VPC peering/private connectivity (Pro)
Did this fix it?
Symptoms
Connects from your laptop but not from a server, or vice versa; timeouts only.
Why it happens
- C-01Source IP/CIDR list does not include your host
- C-02Serverless hosts with changing egress IPs
- C-03VPC peering not set up
// this guide also covers
- redis cloud ip whitelist
- redis cloud allowed ips
Still not working?
If Redis Cloud keeps failing, you're not alone. See every Redis Cloud problem users report or the alternatives people switch to.
Have an app idea? Our small team builds any software: web and mobile apps, games, desktop, AI tools. Price agreed together.
Talk to usThe same problem in other apps
All not loading, error messages & connection guides →
Upstash Redis ECONNRESET Error (Upstash)
Other Redis Cloud errors
- Redis Cloud Connection Timeout
- Redis Cloud Connection Refused
- Redis Cloud WRONGPASS / NOAUTH Authentication Error
- Redis Cloud SSL / TLS Connection Error
- Redis Cloud OOM command not allowed when used memory > maxmemory
- Redis Cloud ERR max number of clients reached
- Why Is Redis Cloud Slow / High Latency
- Redis Cloud Data Lost / Keys Disappeared