// troubleshooting guide · redis cloud
Redis Cloud Connection Refused
- Status
- Ongoing
- platforms:
- All clients
- updated:
- November 15, 2026
- reports:
- 3
- Method
- how we research
RUNBOOK · redis-cloud/connection-refused2 FIXES
// quick answer
ECONNREFUSED means nothing is listening on the host:port you used, almost always a wrong or old endpoint or a database that is not active.
Most likely fix: Check the env vars
How to fix it
// try these in order, the most common fix is first
FIX 1Check the env vars
- 01Print the REDIS_URL your app actually reads
- 02If it shows 127.0.0.1, your .env is not loaded in that environment
- 03Set the real endpoint from the Connect wizard
Did this fix it?FIX 2Check database status
- 01In the console confirm the database shows a green Active icon
- 02Recreate it if it was deleted
Did this fix it?
Symptoms
'Connection refused' or ECONNREFUSED 127.0.0.1:6379 in your app.
Why it happens
- C-01Env var for host unset so client falls back to localhost:6379
- C-02Database still pending or deleted
- C-03Wrong port
// this guide also covers
- redis cloud connection refused
- econnrefused redis cloud
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