Riverside Guest Track Didn't Finish Uploading

How to fix it

Try these in order — the most common fix is first.

1. 1. Ask the guest to finish the upload

   Copy steps
   1. Tell the guest to open the same browser on the same computer used for the session
   2. Have them go to riverside.com/upload and stay on the page until it completes
   3. On mobile, have them reopen the Riverside app and keep it on screen
   Did this fix it? Yes No

2. 2. Protect the data until done

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   1. Tell the guest not to clear site data, log out or uninstall before the upload finishes
   2. Check the project later and confirm the guest track appears
   Did this fix it? Yes No

3. 3. Use what you have if it fails

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   1. Fall back to the lower quality backup or the mixed recording if the guest cannot recover the track
   2. Contact Riverside support with the project name
   Did this fix it? Yes No

Symptoms

The guest's local track is missing, shows as uploading, or only a lower quality backup is available.

Why it happens

• Guest closed the tab or left the page early
• Guest's connection was slow or dropped
• Guest used a mobile app and logged out or uninstalled it
• Guest cleared browser data

This guide also covers

• riverside guest track not uploaded
• riverside guest recording missing
• riverside local recording didn't upload

The same problem in other apps

All not loading, error messages & connection guides →

• Descript Project Won't Load or Stuck (Descript)
• Zoom Error Code 5003 (Unable to Connect) (Zoom)

Other Riverside errors

• Riverside Recording Stuck Uploading
• Riverside Camera or Microphone Not Detected
• Riverside Guest Can't Join the Studio
• Riverside "Your Computer Is Not Allowing Riverside to Record" Error
• Riverside Recording Stopped Unexpectedly
• Riverside Audio and Video Out of Sync or Drifting
• Riverside Export Stuck or Taking Forever
• How to Cancel Riverside Subscription