Riverside Recording Stuck Uploading

How to fix it

Try these in order — the most common fix is first.

1. 1. Finish the upload from the same computer and browser

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   1. Open the same browser you recorded with on the same computer
   2. Go to riverside.com/upload while logged in
   3. Leave the tab open until the pending tracks show as uploaded
   4. Close heavy apps and stay on a stable connection (about 10 Mbps upload or more is recommended by podcasters)
   Did this fix it? Yes No

2. 2. Fix a stuck upload in the mobile app

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   1. Keep the Riverside app open on screen, not only in the background
   2. Force close and reopen the app, or restart the phone
   3. Update to the latest iOS or Android version of the app
   4. Do not log out, delete or reinstall the app until the upload completes, this can delete the recording data
   Did this fix it? Yes No

3. 3. Do not clear browser data

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   1. Avoid Clear Site Data, cache or cookie clearing while tracks are pending
   2. If the browser warns about low storage, free disk space first, then complete the pending uploads
   Did this fix it? Yes No

4. 4. Contact support if it never finishes

   Copy steps
   1. Send the recording or project name and the time of the session to Riverside support
   2. Ask them to check the recording on their side
   Did this fix it? Yes No

Symptoms

The upload percentage freezes, the recording still says Uploading after the session ended, or the high-quality track is missing from the project.

Why it happens

• Browser tab or mobile app was closed or sent to the background before the upload finished
• Slow or unstable upload connection
• Different browser or computer than the one that recorded the track
• Browser storage cleared, app logged out or uninstalled before upload finished

This guide also covers

• riverside stuck uploading
• riverside upload not finishing
• riverside recording still uploading
• riverside upload percentage stuck

The same problem in other apps

All not loading, error messages & connection guides →

• Descript Project Won't Load or Stuck (Descript)
• Zoom Error Code 5003 (Unable to Connect) (Zoom)

Other Riverside errors

• Riverside Guest Track Didn't Finish Uploading
• Riverside Camera or Microphone Not Detected
• Riverside Guest Can't Join the Studio
• Riverside "Your Computer Is Not Allowing Riverside to Record" Error
• Riverside Recording Stopped Unexpectedly
• Riverside Audio and Video Out of Sync or Drifting
• Riverside Export Stuck or Taking Forever
• How to Cancel Riverside Subscription