How to Cancel Runway Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel on the web

   Copy steps
   1. Spend your monthly plan credits first; they are lost when the plan ends.
   2. Go to app.runwayml.com/settings/billing and click Cancel plan (not Update plan).
   3. Pick a reason and click Continue to cancel plan.
   4. On the Stripe page click Confirm cancellation.
   5. Check the billing page shows an Expires on date.
   Did this fix it? Yes No

2. 2. Cancel on iOS

   1. Settings > your name > Subscriptions > Runway > Cancel.
   Did this fix it? Yes No

3. 3. Request a refund

   Copy steps
   1. Use the help icon on Plans and Billing, or reply to your receipt, with email, amount and charge date.
   2. Refunds are discretionary; annual-by-mistake can be switched to monthly via a ticket.
   Did this fix it? Yes No

4. 4. Check for other subscriptions

   Copy steps
   1. Look for a second account, other workspace or member subscription if you are still charged.
   2. Deleting the account does not cancel billing; cancel first.
   Did this fix it? Yes No

Symptoms

You want to stop Runway charges, or were charged after cancelling.

Why it happens

• Stopped before the final Stripe confirmation step
• Apple or Google billing cannot be cancelled in Runway
• Second account or workspace subscription

This guide also covers

• cancel runway subscription
• runway refund
• how to cancel runway ml
• runway charged after cancelling

Other Runway errors

• Runway Generation Failed Error
• Runway Credits Deducted But No Video
• Runway Credits Running Out Too Fast
• Runway Stuck on Generating or In Queue
• Runway Content Moderation Blocked or Safety Error
• Runway Export Failed or Stuck
• Runway Video Won't Download
• Runway 4K Upscale Not Working