How to Cancel Square Account or Subscription
Quick answer
Square charges per transaction, so you can keep a free account open and only cancel paid plans and add-ons. To close it fully, cancel subscriptions, export data, then deactivate; it can't be undone.
Most likely fix: Cancel paid plans and add-ons first
How to fix it
Try these in order — the most common fix is first.
1. Cancel paid plans and add-ons first
- Sign in to Square Dashboard and open your subscriptions / pricing and plans settings
- Cancel Plus or Premium and any add-ons (Square Online, Payroll, Marketing, etc. are billed separately)
- Deactivating the account does not cancel Square Online subscriptions; cancel those explicitly
Did this fix it?2. Or just keep the free account
- Keeping the account open is free and keeps reports, 1099-K forms, Customer Directory and Email Marketing tools
- Square charges per transaction, so an idle account costs nothing
Did this fix it?3. Export your data
- Export payment history, Item Library and Customer Directory
- Download any Forms 1099-K issued to your account
Did this fix it?4. Deactivate the account (owners only)
- Dashboard > Settings > Account & Settings > My business > About > Deactivate your business
- Choose a reason, enter your password and the verification code
- Team members are removed and you lose access to history and tax forms; the account can't be reactivated
Did this fix it?5. Ask about refunds
- Square's official page doesn't promise prorated refunds; contact support for annual or mistaken charges
Did this fix it?
Symptoms
You want to stop paying for Square Plus, Premium or an add-on, or close the account completely.
Why it happens
- Wanting to leave Square for another processor
- Paying for a plan you no longer need
- Unexpected add-on or subscription charges
This guide also covers
- cancel square
- how to cancel square subscription
- deactivate square account
- cancel square plus
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