What causes "Sync.com Forgot Password: How to Reset It"?

Forgotten password on an encrypted account Email-based password reset was turned off No signed-in desktop app to change the password from

How do I fix "Sync.com Forgot Password: How to Reset It"?

1. Reset by email (if enabled): Open Sync's forgotten password page Enter your account email and choose the email reset option Follow the link in the email to set a new password 2. Change it from a signed-in desktop app: On a computer where the Sync app is still signed in, open Preferences > Account Choose the option to change your password 3. Save your local copies if neither works: Copy the files from any computer's Sync folder to a backup drive before doing anything else Then delete the old account and create a new one, and re-upload 4. Prevent it next time: Store the password in a password manager In Settings, check that email-based password reset is enabled (note: it gives Sync's systems temporary key access during a reset)

// troubleshooting guide · sync.com

Sync.com Forgot Password: How to Reset It

Status: Workaround available
platforms:: Web, Windows, macOS
updated:: November 15, 2026
reports:: 2
Method: how we research

RUNBOOK · sync-com/forgot-password4 FIXES

// quick answer

Because Sync.com is zero-knowledge, a reset only works if email-based password reset was enabled (default on paid plans) or a desktop app is still signed in. Without either, Sync says the only option is deleting the account and starting again.

Most likely fix: Reset by email (if enabled)

How to fix it

// try these in order, the most common fix is first

FIX 1Reset by email (if enabled)
1. 01Open Sync's forgotten password page
2. 02Enter your account email and choose the email reset option
3. 03Follow the link in the email to set a new password
Did this fix it?
FIX 2Change it from a signed-in desktop app
1. 01On a computer where the Sync app is still signed in, open Preferences > Account
2. 02Choose the option to change your password
Did this fix it?
FIX 3Save your local copies if neither works
1. 01Copy the files from any computer's Sync folder to a backup drive before doing anything else
2. 02Then delete the old account and create a new one, and re-upload
Did this fix it?
FIX 4Prevent it next time
1. 01Store the password in a password manager
2. 02In Settings, check that email-based password reset is enabled (note: it gives Sync's systems temporary key access during a reset)
Did this fix it?