// troubleshooting guide · sync.com
Sync.com Files Missing: How to Restore Deleted Files
- Status
- Workaround available
- platforms:
- Web, Windows, macOS
- updated:
- November 15, 2026
- reports:
- 3
- Method
- how we research
RUNBOOK · sync-com/restore-deleted-files4 FIXES
// quick answer
Deleted Sync.com files can be restored from the web panel within your plan's file history window (about 30 days free, 90-365 days paid). Open the folder where the file was, show deleted files, select them and restore; older versions are under the file's menu > Version history.
Most likely fix: Restore deleted files in the web panel
How to fix it
// try these in order, the most common fix is first
FIX 1Restore deleted files in the web panel
- 01Sign in at sync.com
- 02Open the folder where the file used to be
- 03Show deleted files for that folder
- 04Select the files (or use select all) and restore; they return to their original location
Did this fix it?FIX 2Roll back to an older version
- 01In the web panel, click the ... menu next to the file
- 02Choose Version history
- 03Restore the version you want; it becomes the current version and syncs to your devices
Did this fix it?FIX 3Check shared folder membership
- 01If a shared folder's contents are gone, check you're still a member
- 02Only the folder owner can remove users or unshare; ask them to re-invite you
Did this fix it?FIX 4Contact support for bulk restores
- 01Restoring many files to an earlier point at once requires a support ticket
- 02Open one quickly; recovery depends on your plan's history window
Did this fix it?
Symptoms
Files or folders vanished from the Sync folder, a shared folder is empty, or a file was overwritten with the wrong version.
Why it happens
- C-01File deleted on another device or by a collaborator
- C-02You were removed from a shared folder by its owner
- C-03File overwritten by a newer save
- C-04Sync folder moved or drive replaced
// this guide also covers
- sync.com restore deleted files
- sync.com files missing
- sync.com version history
- sync.com recover files
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