How to Cancel Umami Cloud Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel on the web (only place to cancel)

   Copy steps
   1. Log in at cloud.umami.is
   2. Click your profile in the side nav, then Settings > Billing
   3. Click Manage plan to open the Stripe billing portal
   4. Choose Cancel plan and confirm
   5. Download your invoices from the same portal if you need them
   Did this fix it? Yes No

2. 2. Export your data first

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   1. Export your data from Umami Cloud before cancelling or downgrading
   2. Remember the free Hobby plan keeps only 6 months of data and 1 website, versus 2 years on Pro and 5 on Business
   3. To keep everything, import it into a self-hosted Umami
   Did this fix it? Yes No

3. 3. Avoid trial and renewal charges

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   1. Cancel before day 14 of the trial to pay nothing
   2. For refunds on a paid period, email Umami support; the pricing and billing docs don't state a refund policy
   Did this fix it? Yes No

Symptoms

You want to stop paying for Umami Cloud Pro or Business, end a trial before it bills, or move to self-hosting.

Why it happens

• Trial converts to a paid plan automatically after 14 days
• Billing is managed in Stripe, not in the main settings screen
• Annual plans are prepaid

This guide also covers

• cancel umami
• cancel umami cloud subscription
• umami refund
• umami downgrade to hobby

The same problem in other apps

All billing, cancellation & refunds guides →

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• How to Cancel Fathom Analytics Subscription (Fathom Analytics)

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