How to Cancel Upstash Subscription

How to fix it

// try these in order, the most common fix is first

1. FIX 1Delete paid resources (stops billing)

   Copy steps
   1. 01Log in to console.upstash.com
   2. 02Export any data you need (e.g. with redis-cli --rdb or a SCAN/DUMP script)
   3. 03Open each Redis database > Settings > Delete
   4. 04Do the same for QStash schedules, Vector indexes and Workflow resources
   Did this fix it? Yes No

2. FIX 2Delete the account

   Copy steps
   1. 01Delete all databases and clusters first
   2. 02Go to Account > Settings > Delete Account
   3. 03This removes all data and payment information permanently
   Did this fix it? Yes No

3. FIX 3Remove or replace the card

   Copy steps
   1. 01Account > Billing
   2. 02You must add a new card before you can delete the existing one
   3. 03To remove all payment info, delete the account
   Did this fix it? Yes No

4. FIX 4If you signed up via Vercel

   Copy steps
   1. 01Vercel dashboard > Integrations/Storage > Upstash > Remove
   2. 02Billing for Marketplace stores stops in Vercel; account deletion can be blocked until the integration removal finishes
   Did this fix it? Yes No

5. FIX 5Ask about refunds

   1. 01Upstash publishes no refund policy; email support@upstash.com with the invoice and reason
   Did this fix it? Yes No

Symptoms

You want to stop Upstash charges, remove your card, or close the account, and can't find a cancel button.

Why it happens

• C-01Billing is per database/resource, not a single subscription
• C-02Fixed plans and Prod Pack bill monthly until the database is deleted or downgraded
• C-03Vercel Marketplace databases are billed through Vercel

// this guide also covers

• cancel upstash
• upstash delete account
• upstash stop billing
• upstash refund
• remove upstash from vercel

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Redis Cloud (Redis Cloud)
• Why Is My Pinecone Bill So High (Pinecone)

Other Upstash errors

• Upstash ERR Max Requests Limit Exceeded
• Upstash ERR Max Request Size Exceeded
• Upstash Redis ECONNRESET Error
• Upstash WRONGPASS Invalid or Missing Auth Token
• Upstash ERR Max Concurrent Connections Exceeded
• Upstash Free Database Archived or Deleted
• Upstash Redis Slow or Timing Out
• QStash Signature Verification Failed (Invalid Signature)