What causes "Visme Charged Me After Cancelling"?

Cancellation not recorded Plan billed via App Store or Google Play Multiple accounts Annual plan auto-renewed a year after signup

How do I fix "Visme Charged Me After Cancelling"?

1. Verify subscription status: Workspace Settings > Subscription Check the renewal date and the account email 2. Check other billing channels: App Store or Google Play subscriptions list Search email for Visme receipts to find which account 3. Request a refund: Email support with date, amount and receipt Refer to your cancellation attempt Dispute with your bank if there is no reply

// troubleshooting guide · visme

Visme Charged Me After Cancelling

Status: Workaround available
platforms:: Web, mobile
updated:: November 15, 2026
reports:: 3
Method: how we research

RUNBOOK · visme/charged-after-cancel3 FIXES

// quick answer

Charges after cancelling usually mean the cancellation wasn't recorded or the plan was billed through an app store. Check the confirmation, then contact support.

Most likely fix: Verify subscription status

How to fix it

// try these in order, the most common fix is first

FIX 1Verify subscription status
1. 01Workspace Settings > Subscription
2. 02Check the renewal date and the account email
Did this fix it?
FIX 2Check other billing channels
1. 01App Store or Google Play subscriptions list
2. 02Search email for Visme receipts to find which account
Did this fix it?
FIX 3Request a refund
1. 01Email support with date, amount and receipt
2. 02Refer to your cancellation attempt
3. 03Dispute with your bank if there is no reply
Did this fix it?

Symptoms

Renewal charge after you thought you cancelled.

Why it happens

C-01Cancellation not recorded
C-02Plan billed via App Store or Google Play
C-03Multiple accounts
C-04Annual plan auto-renewed a year after signup

// this guide also covers

visme charged after cancel
visme unexpected charge

Still not working?

If Visme keeps failing, you're not alone. See every Visme problem users report or the alternatives people switch to.

// We build software. Any software.

Paying for apps that don't quite fit? We build exactly what you need.

We're a small team of developers who build custom software fast. Not just tools like Visme: web and mobile apps, games, desktop software, AI tools, internal tools: whatever you have in mind. 50+ custom products built for clients so far, and we run our own products too: booking platforms, games, learning apps. See our work