Wave Receipts Not Scanning
Quick answer
Receipt scans fail when photos are blurry, the upload is delayed, or the account lacks the receipts add-on or Pro. Retake the photo and check status.
Most likely fix: Retake the photo
How to fix it
Try these in order — the most common fix is first.
1. Retake the photo
- Flat surface, good light, whole receipt in frame
Did this fix it?2. Confirm plan
- Receipts are $11/mo on Starter, included with Pro
Did this fix it?3. Enter manually
- Add the expense under Transactions
Did this fix it?
Symptoms
Receipts stay pending, show no vendor or amount, or never upload.
Why it happens
- Blurry or dark photo
- Receipts add-on not active on Starter
- Upload delays during an incident
This guide also covers
- wave receipts not scanning
- wave receipt scan failed
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