Wave Transactions Not Importing
Quick answer
If Wave stops importing bank transactions, the connection is usually stale, the account is not linked to the right bookkeeping account, or sync is Pro only. Refresh, relink, then upload statements.
Most likely fix: Refresh the connection
How to fix it
Try these in order — the most common fix is first.
1. Refresh the connection
- Transactions > select the account > Refresh
- Wait a few minutes and reload
Did this fix it?2. Check the linked account
- Open the connection settings
- Link it to a bank or card account, not the cash on hand account
Did this fix it?3. Remove duplicates
- Delete any duplicate connection with the trash icon at the top right
Did this fix it?4. Upload the gap
- Upload a statement covering the missing dates
Did this fix it?
Symptoms
New bank transactions do not appear, or only some days are missing.
Why it happens
- Stale or timed-out connection
- Connection pointed at the wrong bookkeeping account
- Cash on hand account cannot receive imports
- Starter plan has no automatic import
This guide also covers
- wave transactions not importing
- wave bank feed not updating
- wave missing transactions
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