Zenefits Login Not Working

How to fix it

Try these in order — the most common fix is first.

1. 1. Use the login help flow

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   1. Open the login page
   2. Click 'Need help logging in?' at the bottom
   3. Or click 'Forgot Password' and follow the email
   Did this fix it? Yes No

2. 2. Fix the code that never arrives

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   1. Check spam and any company email filters
   2. Request one code and wait before re-requesting
   3. Ask your admin to confirm your email address on file
   Did this fix it? Yes No

3. 3. Ask your admin to reset access

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   1. Admin opens the employee profile
   2. Resets login or 2FA settings
   3. Employer cannot see your password, only reset it
   Did this fix it? Yes No

4. 4. Contact TriNet support

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   1. Call the solution center (800.638.0461 per TriNet's reply to a user)
   2. Check the Zenefits status page first for a 2FA incident
   Did this fix it? Yes No

Symptoms

You cannot sign in, the page loops, or no code arrives.

Why it happens

• Wrong email or you are on the TriNet login instead of the Zenefits one
• Emailed code arrives after the session times out
• Account locked after repeated attempts
• Active outage on 2FA

This guide also covers

• zenefits login not working
• zenefits can't log in
• zenefits login help

The same problem in other apps

All login, account & activation guides →

• Gusto Bank Verification Failed or Pending (Gusto)
• Rippling Login Not Working (Rippling)
• BambooHR Login Not Working (BambooHR)
• Namely Can't Log In (Namely)

Other Zenefits errors

• Zenefits Verification Code Not Received
• Zenefits W-2 Not Available
• How to Find Zenefits Pay Stubs
• Zenefits Payroll Errors and Missed Paychecks
• Zenefits Benefits Enrollment Not Working
• Zenefits App Not Working
• How to Cancel Zenefits (TriNet HR Platform)
• Is Zenefits Shutting Down? What Happens to Standalone Plans