Price Increases
Significant price increases after users became dependent on the product
Found in 28 complaints across 26 products.
15GB shared storage fills up faster than users expect
The 15GB free storage is shared across Drive, Gmail, and Google Photos. Users who rely on Gmail and Photos find their Drive quota depleted quickly. Google Photos stopped offering unlimited compressed photo storage in 2021, accelerating storage consumption. What seems generous initially becomes limiting fast.
Google One price increases announced for February 2025
Google announced price increases for Google One storage plans effective February 18, 2025. Existing subscribers will see higher renewal prices. This follows a pattern of gradual price increases as Google monetizes its user base more aggressively.
Repeated price hikes - third increase in 4 years (up to 25%)
Klaviyo has raised prices multiple times, with the latest increase being up to 25%. Legacy users were moved from pay-per-send to pay-per-profile, resulting in significant unexpected cost increases. Many businesses saw bills jump dramatically overnight.
February 2025 billing change shocked legacy users
On February 18, 2025, Klaviyo shifted from usage-based billing to a model based on active profiles. Legacy accounts (pre-April 2023) went from paying per send to paying per contact, causing significant unexpected cost increases.
Frequent pricing changes erode user trust
Notion has changed its pricing and feature sets multiple times since mid-2024, each time pushing users toward higher tiers. Users express concern that features included in their plan could be reshuffled again, potentially losing access to data or being forced to upgrade. The May 2025 pricing change that bundled AI only with Business tier particularly frustrated Plus plan subscribers.
9% annual price increase enforced at renewal
Slack enforces a 9% year-over-year price increase at renewal unless you meet specific conditions: demonstrating 15-20% ARR growth, committing to multi-year contracts, or adding new products. Over four years, this 9% annual uplift adds $38,313 to cumulative costs for a typical deployment - a 38% total increase. Enterprise Grid costs approximately $950K more annually for 5,000 users compared to lower tiers.
Maximum quantity billing charges for peak seat count
Atlassian announced 'maximum quantity billing' for monthly subscriptions effective October 2025. Your bill reflects the highest number of active seats in the month, not the average or end-of-month count. If you add seats mid-month then remove them, you're still billed for the peak - punishing flexibility.
Expensive for small teams - costs add up quickly
Asana has become more expensive over the years and now exceeds many competitors. Starter is $10.99/user/month, but accessing features like Portfolios or better reporting requires Advanced at $24.99/user. A 10-person team on Advanced pays $3,000/year. Reviews note it 'works better for companies with deep pockets.'
40% price increase in December 2025
Todoist raised the monthly Pro plan price from $5 to $7 (40% increase) effective December 10, 2025. This sudden price hike has users reevaluating their task management budget and considering alternatives. Legacy users are being moved to new pricing on their next renewal date.
Dramatic price increases after Bending Spoons acquisition
Since being acquired by Bending Spoons in 2023, subscription prices have skyrocketed. Some users report pricing has tripled, with annual costs reaching $250/year for Advanced and $99/year for Starter. Long-time users are particularly frustrated by these sudden increases to a product they've used for years.
Significantly more expensive than Google Drive and OneDrive
Dropbox pricing is notably higher than competitors. Plus plan at $9.99/month for 2TB compares unfavorably to Google's $2.99/month for 200GB or Microsoft 365's bundled 1TB with Office apps. Users who need basic cloud storage find Dropbox overpriced for what you get.
Standalone OneDrive plans being retired - forced into Microsoft 365
Microsoft announced retirement of standalone OneDrive for Business Plan 1 and Plan 2, pushing users toward more expensive Microsoft 365 bundles. Users who only need storage are forced to pay for Office apps they may not need.
Large price jump between storage tiers
Users complain about the significant price jump from 50GB ($0.99) to 200GB ($2.99) to 2TB ($9.99). There's no intermediate option, and 50GB fills up quickly with photos and device backups. Capterra reviews frequently cite this as a major pricing frustration.
Unbundling from M365 is a disguised price hike
Enterprise customers must now buy Teams separately ($5.25/user/month) from M365 due to antitrust pressure. Forrester called it 'just a sneaky price hike.' E3 licenses went up 95% and E5 up 70% in two years when including Teams. What was 'free' now costs extra.
Expensive for teams - thousands per year
Teams plan costs $16-20/user/month. For a 10-person team, that's $1,920-2,400/year minimum. Enterprise starts at $15,000/year. Competitors like Cal.com offer similar features at lower cost or free (open-source).
2024 pricing changes caused 5x-20x cost increases
HubSpot's already expensive plans underwent major changes in 2024, with many users seeing 5x-20x increases in annual costs for the same feature set. This blindsided customers who had budgeted based on previous pricing.
Annual price increases of 6-10%+ with no escape
Salesforce implemented a 6% price increase in August 2025 across Enterprise and Unlimited editions. Users report annual price increases of at least 10% while being locked into contracts and not allowed to downgrade.
Free plan gutted from 2000 to just 250 contacts
Mailchimp has systematically reduced free plan limits. In mid-2025 they lowered contacts from 2000 to 500, then in early 2026 reduced again to just 250 contacts and 500 emails/month. The free plan is now nearly useless for most businesses.
Massive price hikes up to 4x for existing customers
In September 2025, ConvertKit increased prices dramatically - some users report 3-4x increases. Long-term loyal customers saw bills jump from $59/month to over $200/month overnight without corresponding feature improvements.
Expensive compared to modern alternatives
Pricing is described as 'really expensive' and one of Constant Contact's biggest detriments. Costs increase sharply with contacts. ActiveCampaign costs 50% less at 1000 contacts ($15 vs $30/month).
Enterprise pricing shock after growth
Once sales exceed $1M annually, you're automatically moved to Enterprise with custom pricing ranging from $400/month to $15,000/month. Many merchants report being caught off guard by exorbitant monthly cost increases when they outgrow Pro tier, with some seeing bills jump from $399 to several thousand dollars.
Price increases after IPO
Following its IPO, Squarespace raised prices across all plans at renewal, even for users on legacy pricing. The February 2025 price update increased costs across all tiers. Long-term users feel betrayed when locked pricing suddenly increases significantly.
Unexpected price increases at renewal
Users complain about prices changing without adequate notice and difficulties obtaining refunds. Some report being charged for annual subscriptions earlier than expected or having cancellation requests ignored. The pricing structure has become less competitive as the company has grown.
Expensive pricing that escalates quickly
Webflow's costs compound rapidly: site plans ($14-$39/month), workspace plans ($16-$19/month per seat), ecommerce plans ($29-$212/month), and add-ons. Enterprise pricing can reach 5-digit USD/year. Users report being locked into expensive plans with no alternative when traffic grows, feeling forced to accept price increases.
Aggressive pricing increases frustrate users
Framer has raised prices significantly since 2024. Users report price hikes of 50-100% without corresponding value improvements. The 2024-2025 pricing changes caught many off guard, forcing difficult decisions about staying or migrating. Annual subscribers felt locked into higher renewal rates.
Ghost(Pro) pricing is expensive compared to alternatives
Ghost(Pro) starts at $15/month ($180/year) for just 1,000 members, scaling to $29/month for Publisher and $199/month for Business. Compared to Substack's free-until-paid model or beehiiv's generous free tier, Ghost's upfront costs are significant. Small creators feel priced out before building an audience.
Partner Program earnings collapsed 90%+ for many writers
Writers report earnings dropping from $1000+/month to under $100 after algorithm changes. Some saw 96% income drops. Medium's payouts have become increasingly unpredictable. The Partner Program that once made Medium attractive for writers now barely pays. Many full-time Medium writers had to find other income sources.
Fee increases have eroded value proposition
Gumroad changed pricing to a flat 10% fee, higher than many alternatives. The fee increases over time have pushed sellers to platforms like Lemon Squeezy (5% + $0.50). What was once competitive pricing is now a liability.