Akamai Access Denied: You Don't Have Permission to Access This Server

How to fix it

Try these in order — the most common fix is first.

1. 1. Stop repeated requests and wait

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   1. Close extra tabs and stop auto-refresh tools or scripts hitting the same site
   2. Wait 15 to 30 minutes; Microsoft notes the block is usually temporary and lifts once request volume stays under the threshold
   3. Try the page again
   Did this fix it? Yes No

2. 2. Try a clean browser and a different network

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   1. Open the page in a private window or a fresh browser profile
   2. Update the browser to the current version; Firefox ESR users have reported blocks on older versions
   3. Clear cookies and site data for that site
   4. Disable VPNs or proxies, or switch to a phone hotspot to test whether your IP is the cause
   Did this fix it? Yes No

3. 3. Contact the site owner with the Reference #

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   1. Copy the full Reference # shown on the error page
   2. Send it to the site's support with the time of the error and your IP address
   3. The site owner can look the reference up in Akamai and see which rule blocked you
   Did this fix it? Yes No

4. 4. If you manage a network that tests connectivity

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   1. Check whether a monitoring or connectivity-test device repeatedly connects to the affected site
   2. Increase the test interval so the device stays under Akamai's thresholds (Microsoft's recommended fix for enterprise networks)
   Did this fix it? Yes No

Symptoms

A white page reading "Access Denied. You don't have permission to access [URL] on this server. Reference #18.xxxxxxxx.xxxxxxxxxx.xxxxxxx".

Why it happens

• Too many connections from your IP or network in a short time, which Akamai's denial-of-service protection blocks automatically (Microsoft documents this for its own Akamai-hosted sites)
• Your IP address has a poor reputation score or is shared with automated traffic
• An outdated browser or a User-Agent string the site owner's Akamai rules reject
• The site owner configured Akamai rules (such as bot management) that your request matched

This guide also covers

• akamai access denied
• you don't have permission to access on this server akamai
• akamai error reference number
• access denied akamai reference #

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• Akamai Error Reference # Lookup: What the Number Means
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• Akamai Property Validation Failed: Files Already Pending Activation
• Akamai "Unable to Perform Validation at This Time" Activation Error
• Akamai Property Activation Stuck, Slow or 409 Conflict
• Akamai Property Manager: Access Denied, No Edit Access or Name Already Exists
• Akamai Error: You Must Have the Enhanced TLS Module on Your Contract
• Akamai Fast Purge 429 Rate Limit Error