Akamai Error Reference # Lookup: What the Number Means

How to fix it

Try these in order — the most common fix is first.

1. 1. Decode it as the site owner (Akamai customer)

   Copy steps
   1. Sign in to Akamai Control Center
   2. Go to Resolve, then Diagnostic Tools, then Translate Error String (Error Translator)
   3. Paste the Reference # and run the lookup
   4. Read the request, response and header details to see the failing rule or origin response; the lookup can be slow and may need elevated permissions
   Did this fix it? Yes No

2. 2. If you are a visitor

   Copy steps
   1. Copy the whole Reference # without changes
   2. Send it to the website's support together with the URL and time
   3. You cannot decode it yourself; the number is only useful to the site owner or Akamai
   Did this fix it? Yes No

Symptoms

An error page from a site served through Akamai that ends with "Reference #" followed by letters and numbers, and you need to know what it says.

Why it happens

• Akamai edge servers generate the number for each error response
• The page itself does not say whether the cause was a security rule, an origin failure or a timeout

This guide also covers

• akamai reference number
• akamai error translator
• akamai reference # lookup

Other Akamai errors

• Akamai Access Denied: You Don't Have Permission to Access This Server
• Akamai Gateway Timeout: Proxy Server Did Not Receive a Timely Response
• Akamai Property Validation Failed: Files Already Pending Activation
• Akamai "Unable to Perform Validation at This Time" Activation Error
• Akamai Property Activation Stuck, Slow or 409 Conflict
• Akamai Property Manager: Access Denied, No Edit Access or Name Already Exists
• Akamai Error: You Must Have the Enhanced TLS Module on Your Contract
• Akamai Fast Purge 429 Rate Limit Error