Bench Shutdown: What to Do If You Were a Bench Customer

How to fix it

Try these in order — the most common fix is first.

1. 1. Secure your records first

   Copy steps
   1. Log in and export all reports (see the download guide)
   2. Save bank statements and receipts separately
   Did this fix it? Yes No

2. 2. Check your tax status

   Copy steps
   1. Ask what was filed or extended for 2023 and 2024
   2. Have a new accountant compare returns to the actual books
   3. Amend returns if errors appear
   Did this fix it? Yes No

3. 3. Decide: stay or leave

   Copy steps
   1. Ask in writing for current scope and pricing
   2. Compare against QuickBooks with your own accountant, Xero, Wave or FreshBooks
   3. If leaving, follow the cancel guide
   Did this fix it? Yes No

Symptoms

Login blocked, books missing, unsure whether tax filings and 2024 books were completed.

Why it happens

• Original Bench Accounting, Inc. became insolvent
• Venture debt was called in by a bank
• Staff cuts and a restart under a new owner

This guide also covers

• bench shutdown what to do
• did bench accounting shut down
• bench accounting shut down

Other Bench errors

• How to Download Your Bench Data (Financial Reports Export)
• How to Migrate Your Books From Bench to QuickBooks or Xero
• How to Cancel Bench Subscription
• Bench Books Late or Incomplete
• Bench Bank Account Needs Reconnecting
• Bench Miscategorized Transactions and Repeated Flags
• Bench Tax Filing Errors and Wrong Forms
• Charged by Bench After Cancelling