Charged by Bench After Cancelling
Quick answer
Gather proof of cancellation, ask Bench for a written refund and dispute with your card issuer if refused.
Most likely fix: Document
How to fix it
Try these in order — the most common fix is first.
1. Document
- Collect cancellation emails and statements
Did this fix it?2. Contact
- Use Book a Call in the app
- Send a written dispute
Did this fix it?3. Dispute
- File a chargeback with your card issuer
- File a BBB complaint if unresolved
Did this fix it?
Symptoms
Charges appear after you cancelled or after the shutdown.
Why it happens
- Auto-renewal not stopped
- Ownership transition between Bench and Employer.com
This guide also covers
- bench charged after cancel
- bench double billing
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Talk to usThe same problem in other apps
All billing, cancellation & refunds guides →
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- How to Cancel FreshBooks Subscription (FreshBooks)
Other Bench errors
- How to Download Your Bench Data (Financial Reports Export)
- Bench Shutdown: What to Do If You Were a Bench Customer
- How to Migrate Your Books From Bench to QuickBooks or Xero
- How to Cancel Bench Subscription
- Bench Books Late or Incomplete
- Bench Bank Account Needs Reconnecting
- Bench Miscategorized Transactions and Repeated Flags
- Bench Tax Filing Errors and Wrong Forms