How to Cancel FreshBooks Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel a direct FreshBooks subscription (web)

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   1. Save any data you need first (invoices, reports, client lists): access ends with the billing cycle
   2. Disconnect active bank connections (Plaid or Yodlee) so transactions stop importing
   3. Log in at my.freshbooks.com as the business owner
   4. Click your profile picture or initials in the top-right corner and choose Billing and Upgrade
   5. Click the 'cancel your account' link at the bottom, add a comment and confirm
   6. Watch for the confirmation email with your last day of access
   Did this fix it? Yes No

2. 2. Cancel an Apple or Google Play subscription

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   1. In FreshBooks, open Billing and Upgrade: a notice such as 'Looks like you upgraded from your iPhone or iPad' means store billing
   2. Cancel in your Apple subscriptions or Google Play subscriptions settings
   3. Allow up to 24 hours for the change to show in FreshBooks
   4. To move to direct billing later, cancel the store subscription first, then contact FreshBooks
   Did this fix it? Yes No

3. 3. Downgrade instead of cancelling

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   1. Remove or reduce extra clients, team members, connected accountants and retainers first
   2. Go to profile picture > Billing and Upgrade > Manage Plan
   3. Pick Downgrade under the smaller plan, then Review and Pay
   4. Mid-cycle downgrades get a prorated credit on the next payment
   Did this fix it? Yes No

4. 4. Request a refund

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   1. 30-day money-back guarantee applies to new subscribers
   2. Refunds or disputes for up to 3 months of fees must be requested through Support within 90 days
   3. Recent payments have a grace period of 5 business days or 7 calendar days for refund requests
   Did this fix it? Yes No

5. 5. Select plan, Payroll add-on or no cancel link

   1. Contact FreshBooks Support: the Payroll add-on and Select plans can't be cancelled self-serve
   Did this fix it? Yes No

Symptoms

You want to stop FreshBooks charges, can't find the cancel link, or are still billed after cancelling.

Why it happens

• Only the account owner can cancel, not team members
• The cancel link is only in the web app, not the mobile app
• Subscription was bought through Apple or Google Play, so FreshBooks can't cancel it
• Select plan or Payroll add-on needs Support
• Bank connections left active keep importing until disconnected

This guide also covers

• cancel freshbooks
• how to cancel freshbooks subscription
• freshbooks refund
• delete freshbooks account

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel QuickBooks Subscription (QuickBooks)
• How to Cancel Xero Subscription (Xero)

Other FreshBooks errors

• FreshBooks Bank Connection Not Working
• FreshBooks Bank Transactions Missing or Duplicated
• FreshBooks Invoice Not Received by Client
• FreshBooks Online Payments Not Working
• FreshBooks Payout Delayed or On Hold
• FreshBooks Can't Log In
• FreshBooks Two-Factor Code Not Working
• FreshBooks Client Limit Reached (5 Clients on Lite)