FreshBooks Client Limit Reached (5 Clients on Lite)

How to fix it

Try these in order — the most common fix is first.

1. 1. Free up client slots

   Copy steps
   1. Delete or reduce active and archived clients (see FreshBooks 'How does archive or deleted work?' article)
   2. Remove extra team members, connected accountants and active retainers
   Did this fix it? Yes No

2. 2. Upgrade

   1. Profile picture > Billing and Upgrade > Manage Plan and pick the larger plan
   Did this fix it? Yes No

3. 3. Compare cost

   1. Lite $23, Plus $43, Premium $70 per month, 10% off yearly; extra users are $11/month each
   Did this fix it? Yes No

Symptoms

Can't add a new client, or can't downgrade because you have too many clients, team members or retainers.

Why it happens

• Lite plan caps billable clients at 5, Plus at 50
• Archived clients count toward the limit when downgrading
• Extra team members and connected accountants block downgrade

This guide also covers

• freshbooks client limit
• freshbooks 5 clients limit
• freshbooks downgrade plan
• freshbooks lite limit

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• How to Cancel FreshBooks Subscription
• FreshBooks Bank Connection Not Working
• FreshBooks Bank Transactions Missing or Duplicated
• FreshBooks Invoice Not Received by Client
• FreshBooks Online Payments Not Working
• FreshBooks Payout Delayed or On Hold
• FreshBooks Can't Log In
• FreshBooks Two-Factor Code Not Working