FreshBooks Invoice Not Received by Client

How to fix it

Try these in order — the most common fix is first.

1. 1. Check the address and failure notice

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   1. Open the invoice and confirm the client's email
   2. Look in your inbox for the 'Email delivery not successful' message, which lists recipient, reason and document
   3. Fix the cause and resend
   Did this fix it? Yes No

2. 2. Ask the client to find and allow the email

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   1. Check Promotions, Updates, junk and spam folders
   2. Mark as safe and allow @fb02.freshbooks.com, @fb05.freshbooks.com and @freshbooks.com
   Did this fix it? Yes No

3. 3. Bypass email

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   1. Send the invoice's unique shareable link
   2. Or download the PDF and send it from your own email
   Did this fix it? Yes No

4. 4. Know where replies go

   1. Client replies go to whoever created the invoice, including team members
   Did this fix it? Yes No

Symptoms

Client says they never got the invoice, it lands in spam, or you see a delivery failure notice.

Why it happens

• Wrong or non-existent email address
• Recipient mailbox full, deactivated or restricted
• Temporary DNS or network problem
• Spam, Promotions or Updates folder filtering

This guide also covers

• freshbooks invoice not sent
• freshbooks invoice going to spam
• freshbooks client did not receive invoice
• freshbooks email delivery not successful

Other FreshBooks errors

• How to Cancel FreshBooks Subscription
• FreshBooks Bank Connection Not Working
• FreshBooks Bank Transactions Missing or Duplicated
• FreshBooks Online Payments Not Working
• FreshBooks Payout Delayed or On Hold
• FreshBooks Can't Log In
• FreshBooks Two-Factor Code Not Working
• FreshBooks Client Limit Reached (5 Clients on Lite)