FreshBooks Can't Log In

How to fix it

Try these in order — the most common fix is first.

1. 1. Reset your password

   Copy steps
   1. On the login page select 'Forgot your password?'
   2. Enter your email: the email is only sent if it matches an account
   3. Wait about 15 minutes, check junk/spam
   4. Apple or Google users reset through Apple or Google
   Did this fix it? Yes No

2. 2. Clear browser problems

   Copy steps
   1. Turn off autofill, clear cache and cookies
   2. Try incognito, disable extensions including ad blockers
   3. Update or switch browser, turn off VPN or change network
   Did this fix it? Yes No

3. 3. Locked account

   1. Wait a while after too many failed attempts, then retry
   Did this fix it? Yes No

4. 4. Sign in with Apple/Google

   1. If your account was created directly, first change your account email to your Apple or Google email in Account Profile
   Did this fix it? Yes No

5. 5. Still stuck

   1. Use Get Help > Ask Us in the help center to email Support
   Did this fix it? Yes No

Symptoms

Login rejected, reset email never arrives, account locked after attempts, or loops back to sign-in.

Why it happens

• Wrong or outdated saved password from browser autofill
• Too many failed attempts lock the account temporarily
• Apple or Google sign-in account needs reset there
• Extensions, cache or VPN interfering
• Reset or code emails in spam

This guide also covers

• freshbooks can't log in
• freshbooks forgot password
• freshbooks account locked
• freshbooks login not working

The same problem in other apps

All login, account & activation guides →

• QuickBooks Bank Error 103, 109 and 187 (Login Failed) (QuickBooks)

Other FreshBooks errors

• How to Cancel FreshBooks Subscription
• FreshBooks Bank Connection Not Working
• FreshBooks Bank Transactions Missing or Duplicated
• FreshBooks Invoice Not Received by Client
• FreshBooks Online Payments Not Working
• FreshBooks Payout Delayed or On Hold
• FreshBooks Two-Factor Code Not Working
• FreshBooks Client Limit Reached (5 Clients on Lite)