How to Cancel Xero Subscription
Quick answer
Only the subscriber can cancel. Xero's terms put the subscription into a one-month notice period with access kept until it ends. Export your data first.
Most likely fix: Cancel from the web (subscriber login)
How to fix it
Try these in order — the most common fix is first.
1. Cancel from the web (subscriber login)
- Log in as the subscriber for the organisation
- Open your organisation name menu, then Settings, then Subscription and billing (path varies by region; confirm in Xero Central)
- Choose to cancel the subscription and confirm
- You keep access until the notice period ends (about one month per Xero's terms)
Did this fix it?2. Cancel connected apps separately
- Go to Connected Apps and cancel each paid add-on or vendor subscription
- Payroll and third-party apps may have their own billing
Did this fix it?3. Export your data first
- Export key reports, invoices, contacts and the ledger before access ends
- Ask your accountant for a full copy if needed
Did this fix it?4. Refunds
- Xero generally does not give pro-rata refunds for unused time; sources conflict, so contact support if you were charged in error
Did this fix it?
Symptoms
You want to stop paying for Xero, cannot find the cancel option, or worry about losing your books.
Why it happens
- Cancel option is only visible to the organisation's subscriber
- Cancellation is a notice period, not immediate
- Apps bought through Xero App Store are billed separately
This guide also covers
- cancel xero
- how to cancel xero subscription
- xero refund
- delete xero account
Still not working?
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The same problem in other apps
All billing, cancellation & refunds guides →
- How to Cancel QuickBooks Subscription (QuickBooks)
- How to Cancel FreshBooks Subscription (FreshBooks)