Xero Online Payment Link Not Working
Quick answer
Reconnect the payment service and make sure online payments are enabled on the invoice template.
Most likely fix: Reconnect the payment service
How to fix it
Try these in order — the most common fix is first.
1. Reconnect the payment service
- Go to Settings > Payment Services
- Reconnect Stripe, GoCardless or PayPal
Did this fix it?2. Enable online payment on the invoice
- Confirm online payment is switched on in the invoice and template
Did this fix it?3. Test and check status
- Open a test payment link before sending
- Check the gateway's status page
Did this fix it?
Symptoms
The Pay now button is missing or fails on invoices.
Why it happens
- Payment service disconnected
- Online payments not enabled on the invoice or template
- Stripe, GoCardless or PayPal account issue or outage
This guide also covers
- xero payment services not working
- xero pay now button missing
- xero stripe not connecting
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